• How to order

    Placing an order is very simple, it is sufficient to register to our e-shop and choose the products they want. If you aren't yet logged in, it will be required you upon confirmation of the order, at the same time you can register.
  • How to cancel an order

    An order can be canceled until its status is 'Shipped'. By accessing to the list of orders from the menu that brings his name, you can proceed with the cancellation.
  • Payments

    The goods can be via Paypal account, credit card and bank transfer, only for deliveries in Italy, you can choose a payment on delivery. In case you have chosen to pay by bank transfer, to expedite the processing of the order is advisable to send to our email address, a copy of the receipt of payment.
  • Shipments

    Our shipments are entrusted to GLS Italy SpA courier, the tracking number is communicated to the customer just in our possession. The shipping costs for Italy amounted to 10 & euro;, to add 6 & euro; in case you have chosen the payment on delivery. For shipments to other countries, the cost is calculated at the order depending on the destination, the weight of the goods and the selected shipping method (Standard or Express).
  • Damaged goods

    If the goods are obviously damaged, we recommend to refuse delivery by the courier and contact us, remembering to quote n. order, to arrange a new shipment or reimbursement of amounts paid. The second shipment will be free. We will not accept requests for additional shipments or refunds if the goods will be accepted upon delivery.
  • Privacy

    We inform you that, pursuant to Legislative Decree 196/2003, containing provisions for the protection of persons and other subjects regarding the processing of personal data, Az. Agr. 'Pian d'le Rose' is the data controller of the personal data you provide, or otherwise acquired during our activity. For treatment of personal data includes the collection, recording, organization, storage, processing, editing, selection, extraction, comparison, use, interconnection, blocking, communication, diffusion, cancellation and destruction or the combination of two or more of these operations. The information you provide will be used for the following purposes:
    - To provide the service and / or supply the products you have bought;
    - In relation to contractual obligations, pre-contractual or statutory, solely for purposes of administrative and accounting;
    - To comply with legal obligations;
    - For reasons of operational, legal, tax and management;
    Data will not be disclosed to other parties, except the shipper in charge of delivery of the goods (GLS Italy SpA), nor will it be released to third parties.
    The following data will be collected:
    - First and last name;
    - User's address;
    - E-mail account;
    - Telephone number;
    The data requested are necessary, and in the absence of even one of them, you will not be able to respond to the supply of goods or the provision of the service, because we will not be able to fulfill the pre-contractual obligations, contractual, regulatory and tax. The data will be processed using instruments that guarantee security and confidentiality and can also be made through paper and / or automated tools to store, manage and transmit the data. We also advise that Article. 13 of Legislative Decree 196/2003, gives citizens the exercise of specific rights. In particular, the person concerned may obtain, from the existence or otherwise of their personal data, and that such data be made available in an intelligible form. Applicants may also request to know the origin of the data and the logic on which the treatment is based; to obtain the cancellation, transformation or blocking of data processed in violation of the law and updating, correction or, if interested, integration of data; to oppose, for legitimate reasons, the treatment itself. 390/5000 Further information regarding the treatment and disclosure of their personal data can be requested in writing at our offices. Az. Agr. 'Pian d'le Rose' informs also that more information regarding the treatment and communication of your personal data might be requested in writing to the head of Emiliano Cazzola treatment.
  • Refunds

    To request a refund you must send us an email with the n. order. Refunds will be made by Paypal account, credit card account or bank transfer. The goods already shipped or received, which is correct and in good condition, will be refunded after the customer has carried out the return shipment to our offices.
  • Billing

    If the customer wishes to purchase the goods to be billed, you can send an email with the data required to our address.